Customer Relations Coordinator

30 hours

£15,139 per annum rising to £15,300 per annum on completion of training and probation period

Do you have excellent administration and communication skills?

Do you have an eye for detail with a passion to ensure a positive customer experience?

We are currently looking for a Customer Relations Coordinator to join our Customer Relations Team within our Older Peoples short stay services at Elmhurst in Whitefield and Spurr House in Unsworth.  

Working for the short stay service is a very rewarding career, where no two days are the same so a ‘can do’ and flexible approach to your work is a must! You will work as part of a multi-disciplinary team that makes a real difference to the lives of vulnerable adults we support, in fantastic environments.

The role will provide day-to-day supervision to the team and will ensure that a professional and welcoming front of house function that creates the right first impression of Persona to customers and visitors is being delivered at all times at both services.

You will provide administrative and customer service support to the operational teams to help ensure that they run effectively and efficiently. You will be a motivated and ‘forward thinking’ individual, who can demonstrate the skills to be a confident communicator.

Excellent ICT skills and the ability to be professional, to ensure excellent customer service standards are delivered at all times, and take pride in everything you do. You will be able to maintain accurate and detailed records both manually and electronically at all times and be supportive to the wider team.

The ideal candidate will have a good understanding of our values (REACH) and be able to demonstrate how they meet these in their everyday practice, though behaviours, approach and manner.

For further information about the role, please read the Job Description and task list.

What next?

If this position sounds interesting then we want you to apply

Please send:

  1. Completed application form
  2. Covering letter of no more than 1 side of A4 explaining why you want to work for Persona
  3. Completed core attributes analysis for the role 
  4. Send this to workforce@personasupport.org  

Deadline for applications is 5pm on 10th Decemebr 2018 and interviews will be held on 19th December 2018.