Our workforce are recruited using thorough approaches which focus on identifying what is really needed to deliver good support. We don’t just consider skills and experience we also look at someone’s attitude and values, their ability to be caring and compassionate and their hobbies and interests.

Our Values are the principles by which we behave towards everyone around us including customers, colleagues, carers, family members and professionals.

We use all of this information when making recruitment decisions and when matching customers to staff members.  Our recruitment processes are robust and include verifying employment history as well as undertaking Disclosure and Barring Scheme (DBS) checks.

We ensure that people who work for us are supported well and are given the skills and knowledge to do their job through a comprehensive induction program. For frontline staff this follows the requirements laid out in the Care Certificate.

Our workforce are trained in a range of disciplines; moving and handling, safeguarding, medication, food hygiene, health and safety, infection control and first aid are provided as standard. This training is provided to ensure that people are supported using safe techniques and practices. Beyond safety, we provide staff with the opportunity to undertake the relevant vocational qualifications (NVQ, QCF) at the right level. We also provide specialist training on a number of topics including specific long term conditions, dementia and behavioural support. We believe that investing in induction and regular training is key to providing quality support.