Quality Management

Quality is central to everything we do in Persona. We pride ourselves on delivering quality support that makes a positive difference to peoples lives. 

In a nutshell, you can expect  good quality responsive support that meets your needs. Support that focuses on what matters to you, delivered in a way which works for you.

We achieve this by ensuring that our workforce is high quality. Recruiting the right people in the first place, people who have the right attitude and care about the people they support.


We have a comprehensive induction proramme, which is followed up with a range of training.

Our focus is to be;

  • Safe
  • Caring
  • Effective
  • Responsive
  • Well-led


We regularly check that we achieve this through our quality management framework which places customer and carer experience at its heart and continuously looks at how we can learn, develop and improve. 

In addition to external inspection we take a rigorous approach to our own internal quality assurance, and have a process of regular internal inspections. We apply the same standards and approach to internal quality assurance applies to both our regulated and non-regulated services.