Quality Management

Quality is at the heart of everything we do in Persona. It is one of our founding values that we deliver quality support that makes a positive difference to people’s lives.

In a nutshell you can expect good quality responsive support that meets your needs. Support that focuses on what matters to you, delivered in a way which works for you.

We achieve this by ensuring that our workforce is high quality. Recruiting the right people in the first place, inducting them well and investing in their training and development are fundamental to this.

Our focus is to be;

  • Safe
  • Caring
  • Effective
  • Responsive
  • Well-led

We regularly check that we achieve this through our quality management framework which places customer and carer experience at it’s heart and continuously looks at how we can  learn, develop and improve. 

In addition to external inspection we take a rigorous approach to our own internal quality assurance, and have a process of regular internal inspections. We apply the same standards and approach to internal quality assurance applies to both our regulated and non-regulated services.