Here at Persona - we value the feedback from all our stakeholders and partners.
We need to hear from you so that we can learn and improve, and also pass on praise where an individual or team has done a really good job. It is important that we know we are getting it right? and how we can make our services better in the future.
Comments and Compliments
We welcome any of your suggestions about how we can improve services. We also want to know what we do well. We are always pleased to hear from people using our services who want to compliment a particular member of staff or the service they receive.
We have a complaints policy and procedure. If you wish to make a formal complaint about any aspects of the service you have received we will try to resolve your issues/ problems quickly, fairly, confidentially and impartially.
Step 1: The first step you should take is to contact the member of staff with whom you have been dealing with and try to sort it out with him or her.
Step 2: If you are still not happy at this stage you should speak to the manager of the service.
Step 3: If the complaint cannot be resolved after speaking to the manager and you remain dissatisfied you should contact the Head Office at:
Persona Care & Support Limited
Quality & Customer Experience Team
The Grundy Centre
Click here for a copy of our 'Tell us what you think' Feedback Leaflet.
Click here for a copy of the Persona Complaints Policy.