Double success for Extra Care Team
The Extra Care Team at have certainly got a lot to celebrate. A recent inspection by the care regulator CQC found them to be Good in all areas, resulting in an overall Good rating. In the same week, they went on to be Highly Commended in the Home Care Team category at the Great British Care Awards North West.
Kat Sowden, Managing Director of Persona, who provide the Extra Care service at Peachment Place, said “It’s fabulous for the hard work of the team to be recognised by the regulator. It was clear that the inspector was really impressed by the care and support provided to people at Peachment Place. To then go on and receive additional recognition against a really strong field in the regional Great British Care Awards is the icing on the cake.”
‘Extra Care’ housing is the term used to describe developments that comprise self-contained homes with design features and support services available to enable self-care and independent living. Peachment Place is owned by Bury Council with housing management provided by Six Town Housing and care and support provided by Persona Care and Support, the Council’s company for the delivery of adult social care. The care and support element of the service is regulated by CQC and is therefore subject to regular inspection.
The inspector’s report highlighted a number of strengths of the service in the key areas of inspection; Safe, Caring, Responsive, Effective and Well Led. An important part of the inspection is understanding how tenants feel about the service.
The report contains comments from tenants that,
“The carers are lovely. These are a very good bunch. Their hearts are in the right place”.
One example given of the team going the extra mile was
"The management are excellent, kind, helpful and knowledgeable. When I was in hospital overnight, I was so glad I was able to phone the manager because I was really worried about my cat. She made sure she was in my flat, locked the windows and even fed her. It was such a relief.”
The Manager of the scheme, Anna Craig, responded to this comment by simply saying,
“What matters to her matters to us and we’ll do whatever we can to ensure we meet the individual needs of every person we support.”