Quality is central to everything we do in Persona. We pride ourselves on delivering quality support that makes a positive difference to people's lives.
We support people to live their best lives, so you can expect good quality, responsive support that meets your needs. We deliver support that focuses on what matters to you, in a way which works for you.
We achieve this by ensuring that our workforce is high quality; recruiting the right people in the first place. We recruit people who have the right attitude, who care about the people they support and who share the Persona Values.
We have a comprehensive induction programme, which is followed up with a range of training.
Our focus is to be;
We regularly check that we achieve this through our quality management framework which places customer and carer experience at its heart and continuously looks at how we can learn, develop and improve.
In addition to external inspection we take a rigorous approach to our own internal quality assurance, and have a process of regular internal inspections. We apply the same standards and approach to internal quality assurance to both our regulated and non-regulated services.
We work with experts to ensure that we meet the rigorous quality and assurance standards required of our services; one of whom is Xceed Care Compliance whose founder, Lisa Hitchcox, shared her thoughts on working with us in an edition of our newsletter. You can read the full article here.
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