At Persona we value the feedback of all our customers, staff, stakeholders and partners.
We need to hear from you so that we can learn and improve, and also pass on praise where an individual or team has done a really good job. It is important that we know we are getting it right and how we can make our services better in the future.
Compliments and Feedback
We welcome any of your suggestions about how we can improve services. We also want to know what we do well. We are always pleased to hear from people using our services who want to compliment a particular member of staff or the service they receive.
Click to share a compliment or complaint with us online, or to give feedback. You can print off a paper form .
Click for our Easy Read guide How to Complain. Click for our Easy Read form How to Complain. You can print the form.
We have a complaints policy and procedure which you can read . If you have had a bad experience of any of the services at Persona and wish to make a formal complaint, we will do our best to resolve your issues quickly, fairly, confidentially and impartially.
Step 1: The first step you should take is to contact the member of staff with whom you have been dealing with and try to sort it out with him or her.
Step 2: If you are still not happy at this stage you should speak to the manager of the service.
Step 3: If the complaint cannot be resolved after speaking to the manager and you remain dissatisfied you should contact Head Office at:
Persona Care & Support Limited
The Grundy Centre
Persona Care & Support Ltd is responsible for reviewing all complaints and analysing the contents in order to provide service improvements in regard to quality assurance, policies and procedures, staff training etc. and feedback is shared anonymously through Persona’s Quality Assurance Committee. Click for the latest report.